Refund Policy

1. Overview

At Maroc Solving, we are committed to delivering high-quality social media marketing and e-commerce management services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

We encourage all clients to carefully review this policy before engaging our services. By using our services, you acknowledge that you have read and agree to this Refund Policy.

2. Service Fee Refunds

Before Service Commencement

If you request a cancellation before we begin work on your project:

• Full refund of service fees if requested within 7 days of payment and before work has started
• Setup fees or onboarding fees are non-refundable once the onboarding process has begun

After Service Commencement

Once we have begun working on your project:

• Monthly service fees are non-refundable for the current billing period
• You may cancel future billing cycles with 30 days written notice
• Partial refunds may be considered on a case-by-case basis for services not yet rendered

3. Advertising Spend (Non-Refundable)

Advertising spend is strictly non-refundable. This includes all money spent on advertising platforms such as:

• Facebook and Instagram Ads
• TikTok Ads
• Google Ads
• Any other advertising platform

Once advertising budget is spent on these platforms, it cannot be recovered or refunded as these are third-party services beyond our control. This applies whether the ads were managed by us or run directly through your accounts.

4. Consultation and Strategy Fees

• Free initial consultations carry no refund implications
• Paid consultation fees are non-refundable once the consultation has taken place
• Strategy development fees are non-refundable once the strategy document has been delivered

5. Project-Based Services

For one-time projects such as e-commerce store setup or campaign creation:

• Before project start: Full refund available within 7 days of payment
• During project (0-50% completion): 50% refund of project fees may be issued
• Project more than 50% complete: No refund available
• After project delivery: No refunds available once deliverables are provided

6. Performance-Based Considerations

We do not offer refunds based on campaign performance or results. Digital marketing involves many variables outside our control, including:

• Market conditions and competition
• Product or service quality and pricing
• Target audience behavior
• Platform algorithm changes
• Seasonality and economic factors

While we work diligently to achieve the best possible results, we cannot guarantee specific outcomes, and results are not grounds for refunds.

7. Exceptional Circumstances

We may consider refunds in exceptional circumstances, including:

• Duplicate payments made in error
• Technical errors resulting in incorrect charges
• Services that could not be delivered due to circumstances on our end
• Mutual agreement to cancel with documented reasons

All exceptional refund requests will be reviewed on a case-by-case basis by our management team.

8. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your name, service agreement details, and reason for the refund request
3. Provide any relevant documentation or proof of payment
4. We will review your request and respond within 5-7 business days

9. Refund Processing

If a refund is approved:

• Refunds will be processed within 14 business days of approval
• Refunds will be issued to the original payment method when possible
• Bank transfer refunds may take an additional 5-10 business days to appear in your account
• Any applicable fees or charges incurred during payment processing may be deducted from the refund amount

10. Cancellation Policy

For ongoing monthly services:

• You may cancel at any time with 30 days written notice
• Services will continue until the end of the current billing period
• No refunds will be issued for the current billing period upon cancellation
• All outstanding invoices must be paid in full before cancellation is processed

11. Chargebacks and Disputes

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback with your bank or payment provider. Unjustified chargebacks may result in:

• Immediate termination of services
• Collection of outstanding amounts plus chargeback fees
• Reporting to relevant credit agencies if applicable

12. Contact Us

If you have any questions about this Refund Policy, please contact us: